KAILUA-KONA, HI – Hawaii Community Federal Credit Union (HCFCU) has announced the promotion of Melody Carvalho to the position of Call Center Manager. In her new role, Carvalho will oversee the operation and functions of the call center, including administration, personnel, and community & public relations. She will also keep the Vice President of Operations informed on the performance and efficiency of the Call Center.
Since first joining HCFCU in 2005, Carvalho has served as a Call Center Representative I, Call Center Officer I, and Call Center Officer II. Specifically, she managed incoming calls and directed calls to the appropriate branch/department. During that time, Carvalho earned a number of promotions and was named HCFCU Employee of the Year in 2013. Prior to HCFCU, she spent 18 years in the hotel industry, working at King Kamehameha Kona Beach Hotel and Sheraton Keauhou Resort & Spa.
“Serving our community for the past 17 years here at HCFCU is truly a rewarding journey,” says Carvalho. She finds fulfillment in giving
back to the community and has served on the Church Board and as the Church Treasurer. In her free time, Carvalho enjoys spending time with her family, paddleboarding and kayaking.
Hawaii Community Federal Credit Union is a not-for-profit, federally insured financial institution owned by its 46,700 members. HCFCU’s branches are located in Hilo, Honokaa, Kailua-Kona, Kaloko, Kealakekua, and Kohala. Additionally, HCFCU has Student Credit Unions in Hilo, Honokaʻa, Kealakehe, Kohala, and Konawaena High Schools. HCFCU provides service minded financial professionals that will help facilitate mortgage, land, construction, small business, education, personal and auto loans. HCFCU also offers complete checking and savings services, drive up tellers; credit and debit cards with rewards; online and mobile banking; investment services and youth programs. HCFCU also supports numerous Hawaii Island non-profit organizations and community events. Membership in Hawaii Community Federal Credit Union is open to all Hawaii Island residents. For more information visit www.hicommfcu.com