• Hawaiian Airlines Adopts Stricter Mask Policy

    August 18, 2020

    HONOLULU – Hawaiian Airlines today enhanced its comprehensive “Keeping You Safe” program for guests and employees by requiring all travelers 2 years of age and older to wear a face mask or covering at the airport and during the flight, disallowing masks made with mesh or sheer material or equipped with valves, and initiating a new health screening for those unable to wear a face mask or covering due to a medical condition or disability.  

    Hawaiian, whose face mask requirement has been in place since May 8, no longer allows guests wearing mesh or sheer face coverings or valve masks, including exhaust vents of any kind, to board flights following a determination by the U.S. Centers for Disease Control and Prevention that they donʻt effectively block respiratory droplets. A plastic face shield may be worn in addition to a mask, but not in lieu of one.

    Additionally, guests unable to wear a face mask or covering due to a medical condition or disability must now undergo a personal medical assessment at the airport to be cleared to board​. Guests requesting an exemption should arrive at the airport early as the assessment may take up to one hour.

    “We are adjusting and reinforcing our layered safety protocols to ensure we’re providing the highest level of comfort and protection for our employees and guests,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines. “We appreciate everyone’s understanding and cooperation in keeping Hawai‘i a safe destination.”

    As part of its “Keeping You Safe” program, Hawaiian last month added a new step to its check-in process requiring guests to complete a health acknowledgment form indicating they are free of COVID-19 symptoms and will wear a face mask or covering for the entirety of their journey. The health and safety program for guests and employees also features enhanced cleaning measures, including frequent disinfecting of lobby areas, kiosks, and ticket counters, electrostatic aircraft cabin spraying, plexiglass barriers at staffed airport counters, and sanitizer wipe distribution to all guests.

    The carrier, which has been operating a reduced schedule since March due to the pandemic and travel restrictions, will continue to cap cabin capacity at 70 percent through September to allow for onboard distancing.

    About Hawaiian Airlines

    Hawaiian® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast TravelerTravel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

    Now in its 91st year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is operating an adjusted schedule of daily flights within the Hawaiian Islands and between Hawai‘i and the U.S. west coast to support essential travel and critical cargo services.

    The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

    Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

    For media inquiries, please visit Hawaiian Airlines’ online newsroom.

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