• Assistant Director of Housekeeping, Full Time

    Courtyard by Marriott King Kamehameha's Kona Beach Hotel
    Job Description

    Applicants 18 years of age or older welcome to apply

    Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

    Assistant Director of Housekeeping, Full Time
    Rate of Pay: Salaried
    Relocation Offered

    Opportunity Awaits on the beautiful Island of Hawaii... Courtyard by Marriott King Kamehameha's Kona Beach Hotel currently has an opening for a talented Full Time Assistant Director of Housekeeping to share the aloha spirit and strive to create a memorable guest experience.

    Brief Summary of Job: Assist Director of Housekeeping with day-to-day operations of Housekeeping department, including but not limited to guest room floors, public areas, laundry, uniforms and linen. Overall responsible for the cleanliness of the hotel and complying with Company standards.

    Essential Functions and Responsibilities of the job include but are not limited to:
    ____ Providing services that are above and beyond for guest satisfaction and retention.
    ____ Utilizing interpersonal and communication skills to lead, influence and encourage others;
    advocates sound financial/business decision making; demonstrates honesty/integrity;
    leads by example.
    ____ Encouraging and building mutual trust, respect and cooperation among team members.
    ____ Improving service by communicating and assisting individuals to understand guest needs,
    maintaining quality products in accordance with Marriott Brand standards,
    providing guidance, feedback and individual coaching when needed.
    ____ Supervise housekeeping team to strive towards total guest satisfaction.
    ____ Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.
    ____ Supervising and managing team members. Managing all day-to-day housekeeping
    operations. Understanding team members’ positions well enough to perform duties in
    their absence.
    ____ Ensuring the cleanliness and the reporting of maintenance concerns for front and back of house to ensure the highest quality standard.
    ____ Administering payroll edits, reporting and time & attendance policies.
    ____ Providing guidance and direction to subordinates, including setting performance
    standards, monitoring performance and completing performance evaluations.
    ____ Analyzing information and evaluating results to choose the best solution and solve
    ____ Providing information to supervisors, co-workers, and subordinates by telephone, in
    written form, e-mail or in person.
    ____ Maintaining complete knowledge at all times of: All hotel features/services, hours of
    operation, daily house count, expected arrival/departures and all department policies and
    ____ Handling complaints, settling disputes, and resolving grievances and conflicts, or
    otherwise negotiating with others.
    ____ Interviewing hourly housekeeping candidates making recommendations to Executive Housekeeper on new hires, pay rates and terminations.
    ____ Promote safe work practices.
    ____ Complete all required reports in a timely, accurate manner.
    ____ Provide assistance to other team members and departments to contribute to the best
    overall performance of the department and hotel.
    ____ Perform other duties as assigned, requested or deemed necessary by management.

    ***Management retains the discretion to add or change the duties of the position at any time. ***

    Knowledge/Education/Experience: Proficient in Microsoft Office applications. High school or equivalent education. At least two (2) years previous Housekeeping Supervisory experience preferred. Experience in a union environment is preferred but not required. College graduate desirable.

    Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to compute basic mathematical calculations. Dependable.

    To be considered, please include your hours and days available to work with your cover letter or resume.

    At Courtyard by Marriott King Kamehameha’s Kona Beach Hotel, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

    • Free employee parking directly on-site in hotel parking lot each shift worked
    • Free hot meal each shift worked
    • Dry cleaning allowance/ free laundering of employee uniforms
    • Paid company holidays and other paid time off (vacation, sick, birthday)
    • Medical Insurance 
    • Dental Insurance 
    • Free Life & Temporary Disability Insurance
    • Pension/Retirement Plans
    • Employee Travel Program: Hotel room discounts at Marriott Worldwide locations, including 34 Hawaii locations 
    • Discounts on food and beverages at Marriott Worldwide locations.
    • Friends & Family Travel Program at Marriott Worldwide locations,  including 34 Hawaii locations
    • Special Associate Purchase Discount on Marriott Vacation Club Vacation Ownership properties
    • Reward & Recognition
    • Learning & Development Opportunities

    Mahalo nui loa for exploring your career options with our Courtyard by Marriott King Kamehameha's Kona Beach Hotel ohana!

    Contact Information
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