• Administrative Assistant

    Kona-Kohala Chamber of Commerce
    Job Description
    Job Description

    The Kona-Kohala Chamber of Commerce exists to provide leadership and advocacy for a successful business environment in West Hawaiʻi. Since its founding in 1968, this non-profit member organization works to enhance the quality of life for the community through a strong, sustainable economy on Hawaiʻi Island. Currently, the Chamber has 470 members. Members are businesses, non-profit organizations and individuals. Over 1,000 representatives (people) are currently in the member database. The Chamber provides promotional benefits and marketing services for members along with business expos and networking events. Large annual events include luncheons, a golf tournament and a home expo. Members also engage in the Chamber though a variety of committees that meet monthly.
    POSITION SUMMARY: The Kona-Kohala Chamber of Commerce seeks a pleasant, customer-oriented person with strong organizational, communication, and computer skills for the position of Administrative Assistant. The Administrative Assistant supports management and all team members of the Chamber by performing administrative duties with a focus on member relations and Chamber events. The Administrative Assistant is responsible for monitoring daily emails, assisting callers, organizing and maintaining files, greeting guests that visit the Chamber office, reporting to management, and the responsibilities outlined below. Training will be provided. To succeed in this position, you must be able to excel in a busy public facing role while handling multiple administrative tasks, procedures, workflows, and compliance. You must be able to tactfully resolve day-to-day problems, work well with management and other staff members, and deliver excellent customer care. You must be ethical, show good judgment, and be dependable and professional at all times. You are responsible to perform some duties of other team members when necessary or assigned, and contribute to the successful operation of the organization.
    • Monitor daily emails, respond with a high-level of professionalism, and forward as necessary.
    • Answer the phone with high-quality customer service. Provide information to callers, register callers for events, transfer calls, and take or check messages.
    • Operate office equipment such as computers, phones, copier/scanner, and postage machine. 
    • Operate computer programs that manage member accounts, event registrations, and daily transactions.
    • Manage filing systems and maintain documents.
    • Greet guests that visit the Chamber office and refer member services or products.
    • Perform other duties as may be assigned or deemed necessary.
    Member Relations:
    • Clearly communicate both verbally and in writing the benefits and services offered through Chamber membership.
    • Provide high-quality customer service when interacting with members on the phone, by email, through online meetings, and at in-person events. 
    • Keep member accounts up-to-date in ChamberMaster (member management system).
    • Continuously upgrade skills with ChamberMaster through online tutorials and training.
    • Maintain an up-to-date member list, prospective member list, and canceled member list.
    • Assist with monthly member reports.
    • Send member certificates, letters, invoices, etc.
    • Focus on member retention and recruitment.
    Events, Fundraisers and Activities:
    • Clearly communicate both verbally and in writing the benefits and services provided through Chamber events, fundraisers, and activities.
    • Register attendees for events, fundraisers, and other activities.
    • Collect, monitor and record payments for events, fundraisers, and other activities.
    • Work off-site at events, fundraisers, and other activities.
    • Assist with preparation and reports for monthly committee meetings.

    Minimum Qualifications:
    • High school diploma or equivalent
    • Prior work experience in a related field
    • Working knowledge of basic office procedures, systems, and equipment
    • Proficiency with Gmail, Microsoft Word, and Microsoft Excel
    • Comfortable learning an industry-specific member management system
    • Strong written and verbal communication skills

    Preferred Qualifications:
    • Some college experience, associate degree, or four-year degree
    • Three or more years of work experience in a related field
    Working conditions and physical demands: Professional business office environment with prolonged periods working on a computer. Ability to report to work at off-site locations for events or conferences. Some events may require set-up of tables and chairs, lifting boxes and other physical activity. Ability to lift up to 25 lbs.
    Salary and Benefits: Salary is commensurate with qualifications and experience. A competitive benefits package and professional development opportunities are provided for the full-time position.
    TO APPLY: Please submit a cover letter and resume to the Kona-Kohala Chamber of Commerce President & CEO by email to wendylaros@kona-kohala.com.

    • Cover Letter: Please include the Chamber’s mission, vision or values and how they relate to you and your desire to work for the organization. 300 words or less. Here’s a link to the Chamber’s ‘About Us’ page that outlines the mission, vision and values: https://www.kona-kohala.com/about-us.
    • Resume: Please include your employment history, education, community service and two references with contact information. One-page best, two-pages maximum. 
    The job advertisement will remain open until the position is filled.

    Contact Information
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